Results of our customer satisfaction survey

81% of our customers said they were satisfied with the quality of our products!✅

One of La Rochette Cartonboard’s main concerns is always to improve customer satisfaction.

This year, our partner -becoming, a specialist in satisfaction surveys, asked our customers for their opinion and perception of our quality of service.

The aim of our survey, called Rochvestigation, was to determine the satisfaction rate and gather information on our offer, the relationship with our sales team, ordering, delivery, complaints, our sustainable development approach and perceived image.

Thank you to our customers for taking the time to answer our questions, to our employees who work hard every day to achieve this level of satisfaction, and to -becoming for supporting us throughout this process!

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